HAVE A Question ABOUT WORKING WITH ME?
The Divine Medium
165 Village Street
Johnstown, PA 15902
FREQUENTLY ASKED QUESTIONS
How will I receive my Snappy gift?
You will receive your Snappy gift by either email or text message. So make sure to keep an eye out for an email containing the subject line: "You got a Snappy gift!"
I've received my Snappy gift email, now what do I do?
Once you have received your Snappy email you will notice a blue button in the email that says, “Click here to choose your favorite gift.” Click and you are on your way!
I’ve clicked the blue button, “Click here to choose your favorite gift,” what’s next?
Great, now the fun begins! Simply scratch off, with your computer mouse, where Snappy is telling you, “Scratch me!" OR if you are on mobile you will need to rub the screen with your fingers to reveal your surprise.
What happens after I scratch and see the gift?
Can I deliver the gift to my home address?
Yes, when you enter your shipping information you can choose to ship the gift to your home address or even to your office, if you prefer.
My gift has arrived and it’s damaged or I’m unhappy with what I received - what do I do?
Simply reach out to Snappy's support at firstname.lastname@example.org and we will make sure that you get a replacement gift and take care of any questions or concerns you may have. We want you to have an amazing Snappy experience so please do not hesitate to reach out to our support team at any time should you feel the need.
I accidentally erased the email with my Snappy gift, what should I do?
Don't worry! We can always re-send your Snappy email. All you need to do is write to our support team at email@example.com and let us know. All you will need to include is your email address in your message so we will know where to re-send the gift.
What happens if I don't like anything in the gift collection?
We are here for you! Although we work hard to find and source the best products and experiences out there, we understand that sometimes we don't get it right. If you don't like the gifts that are presented please don't hesitate to contact us through chat on our website or by email at firstname.lastname@example.org! Our concierge team will be happy to help you find something else. We have no limitations and can purchase from anywhere on the web.
How do I track my package?
After selecting a gift you will receive a confirmation email for your order, once your gift is shipped you will receive an additional email with a tracking link. If you haven't received your tracking link within a week please contact email@example.com and our team will check the status of your order.
How long will it take for my gift to arrive?
Although 90% of gifts are delivered within a week, sometimes it can take longer to be delivered. This depends on the vendor, the carrier and the actual product and may take up to 2-3 weeks in some (rare) cases.
Until when can I return my gift?
You may request a replacment for your gift up to 30 days after receiving it. If you do, our team will issue you a return label and the shipping cost will be covered by us - so no stress :) We will then work with you to get you your new gift!
What kinds of gifts do you offer?
We offer all the gifts in the world! It can be anything - a product, an experience, a subscription box or even a vacation! As long as we can purchase it online, we can offer it as part of the gift collection.
Can my gift expire?
Your sender can decide to expire your gift and if they decide to do that you will no longer be able to redeem it. This is why we recommend not waiting too long before redeeming your gift to ensure that this does not happen!
I saw an item in my gift collection but I don't see it anymore?
Because we partner with retailers who hold live inventory, sometimes products run out of stock. When a product is out of stock, we remove it from the gift collection to avoid someone selecting this item (which delays delivery time). If you see something you like, we highly recommend that you pick it at that moment to avoid running into this issue.
GETTING IN TOUCH WITH CHRISTINA
Can I interview you?
Christina can't accept every invite to be interviewed, she still likes to consider the oppotunity. Please fill out the form above and please provide your details including your audience size, audience type, and the topic for the interview.
Can you mentor me?
I sure can! But first, head on over to the Readings tab and purchase your Student Evaluation. Let's see what gifts we are dealing with first before we jump in with both feet. After that, the mentoring can be begin and a program started based off your level of gifts.
Will you write a guest post for my blog?
Same answer as above, dear.
I have more questions about my reading but it's been days ago and I NEED her now?
Christina provides a 24 to 48 hour FREE grace period after a session in order for those who had time to think over their reading or perhaps came up with more questions they didn't think of while the session was going on. However, we find in almost every case that after a session with Christina, due to her detailed accuracy, that a client wants constant contact with her after that session has been fulfilled. In these cases, after the 24 to 48 hour grace period, you will need to schedule in for a new session with Christina because she can't obtain your personal information and connection with your Guides and/or Loved Ones in her mind for more than the time allowed. She has too many clients within a day that that information will be eventually lost and a new session will need to take place in order for her to reconnect and retrieve any extended information provided by your Guides and/or Loved Ones